Terms of use/ Privacy policy

Terms and conditions define the process of order, payment, shipping and returning or reclamation of the product on online shop on this website https://studioprizor.com

Seller and buyer

Seller and owner of products on web page https://studioprizor.com is Eukaliptus, owner Glorija Lizde, Mažuranićevo šetalište 35, 21000 Split, Croatia, OIB 01261838000, further referred to as "Seller", "Studio Prizor".

Buyer is a visitor of https://studioprizor.com who on this website chooses at least one product and sends an order and this order is accepted by the seller.

Products

Due to possible differences in computer and mobile screen slight deviations in color, brightness and contrast are possible.

Data collecting

While browsing our website we will be collecting and monitoring:

  • Products you looked at: we will use this to show you recent products
  • Location, IP address and type of browser: used to calculate shipping costs
  • Shipping address: in order to estimate costs and send you the ordered products

Cookies

We use cookies to collect data on your activity on the network so we can show you ads which would interest you the most. We also use cookies to note how many visitors clicked on a certain ad and to avoid showing you the same ad many times. When you register we will also use cookies to save your login data. Cookies will last for two days. If you choose "Remember me" the cookies will last for two weeks. If you log out the cookies will be removed. We will also use cookies to track your cart during shopping.

Također, upotrebljavamo kolačiće da bismo zabilježili, primjerice, koliko je posjetitelja kliknulo na oglas i koje ste oglase vidjeli tako da Vam se isti oglasi ne prikazuju više puta.

Kada se prijavite, također ćemo postaviti nekoliko kolačića kako bi sačuvali vaše podatke o prijavi i vaše postavke zaslona. Kolačići prijave traju dva dana, i kolačići postavki zaslona traju godinu dana. Ako odaberete “Zapamti me”, vaša prijava će trajati dva tjedna. Ako se odjavite s računa, kolačići prijave biti će uklonjeni. Također ćemo koristiti kolačiće kako bismo pratili sadržaj košarice dok pregledavate našu web stranicu.

Privacy policy

When you shop with us we will ask for your personal data which will be used for:

  • Sending information about your order and receipt
  • Replying to returns
  • Processing payments
  • Setting up your account
  • Improving our store
  • Sending newsletters if you wish to have them

If you create an account we will store your name, address, email address and phone number which will be used to fill out your order.

We usually store information about you as long as we need them for this purpose. For example, data about orders are kept for 10 years for accounting and tax purpose. This includes your name, email address, billing address and shipping address.

We will also store comments or reviews if you wish to leave them.

Who can access your data?

Members of our team such as administrator and store manager.

  • Informations on orders
  • Information on clients such as name, address and payment info

Members of our team can access this information in order to fulfill orders, returns and improve customer support.

Payments

All prices are in Croatian kuna (kn) and the seller keeps the right to change the prices without notice. Buyer is to pay delivery expenses in Croatia.

By sending the order buyer confirms he/she has read and agreed to Terms of use/sale.

The seller will ship all ordered and payed products. If the seller is unable to deliver the products he/she will contact the buyer and schedule a new shipping time or cancel the ordered product. In case of not being able to deliver an already payed product, the seller will return the money to the buyer.

Ordered products can be payed through internet or mobile banking or with bank transfer.

Buyer can file a complaint through e-mail 8 days from the product arrival.

Shipping

The price of shipping for Croatia is 29kn when sent through Croatian post office. The price of shipping is noted in the cart during shopping.

All products will be packaged so that during transition they can't be damaged. Before collecting the order, the buyer is obliged to check the condition of the package and if there are any damages it should be reported to the postman and the package should be rejected. The buyer is obliged to take photos of the damaged package and send them to prizor.studio@gmail.com the same day.